After Shop Automotive performed all the latest maintenance, my 2017 Sprinter runs and sounds like it did when it was brand new. I gave them a difficult problem to diagnose with the engine light being on indicating something wrong with the exhaust "Blue Def" system. The MB Dealer told me I needed to replace the particulate filter, costing $5,000. Turns out the MB Dealer was wrong. Shop Automotive took the time to skillfully go thru each error code and fixed the problem without needing a new filter, saving me time and money. Shop Automotive has the best mechanics, friendly customer service and they always try to service you in a timely manor that fits your schedule. I plan to continue to take my Van there as long as I own it.
Thanks so much, Jerry. We really appreciate you taking the time to share this experience and for trusting our team with your Sprinter. We’re glad to hear it’s running and sounding like new again, and that we were able to track down the issue properly without unnecessary repairs. Taking the time to work through diagnostics carefully is a big part of how we approach Sprinter service and maintenance, and we’re happy that saved you both time and money. Thanks again for choosing The Shop Automotive—we look forward to keeping your van running strong for many miles to come.
- The Shop Automotive LLC