1

I had my truck sent in to have a dead alternator/ solenoid repaired. It was towed to the shop on Saturday 4/24 and work began on 5/26. Cormac called me and shared that suspension and other parts were under torqued. I gave permission to do 3 things - alternator replace, torque suspension and ball joints to spec, and complete an engine oil change. I returned from vacation on Sunday 5/2 and had one of my employees pick up my vehicle for drop off at our offices. No issues presented. Today is Thursday May 6th - I left a clients home and received a phone call minutes later that there was a good pool of gear oil in their driveway. Not how I want to leave a clients home. I pulled over immediately to find that my service cover bolt wasn't even hand tight. I took pictures of the vehicle on the wrecker and it's clear to see the cover is dry. This is unacceptable. I was really frustrated with how Cormac spoke to me. Yes I have worked on my vehicle and definitely could do a better job with my upkeep and torquing but it was a complete displeasure to have my vehicle serviced on here. After I had paid for my vehicle and arranged it to be picked up - Cormac texted me an unsolicited photo of my head gasket after he knew my vehicle was leaving the shop to tell me that I had a bad head gasket. As if this would have me stop what I was doing and have it handle for thousands of dollars. I refuse to believe this is a fair and honest tactic for sales. I was ready to have them do maintenance but after the way I was treated and spoken to - I was going to take mercy and give 2 stars because my car does start now. After finding a hand tight plug on something they shouldn't have touched. I wish I could give 0 stars.

5

Appreciate you guys Worth every penny

5

This was my first time using The Shop to service my Sprinter. It won’t be the last as they were very thorough and knowledgeable. They took the time to provide me some helpful hints that would avoid costly repairs in the future.

5

I ve been taking my Revel Mercedes sprinter camper van to The Shop. I’m very satisfied with their work and am pleased to have a well run, knowledgeable, local business to take my van for service. I recommend them highly.

Thank you so much Micki! We are so happy we can service your Sprinter for you. We look forward to seeing you in the future!

- The Shop Automotive LLC
5

Great service for my MB Revel Sprinter Van. Prompt diagnosis of the problem, excellent communication directly with the person working on my vehicle. Excellent turnaround time. Front desk helped me with all the logistics. Proactive to keep my vehicle running well and to help me avoid costly repairs. Highly recommended.

Thank you for the kind words, Tom! It was so great to meet you and your Sprinter. We look forward to seeing you in the future.

- The Shop Automotive LLC
5

The previous time that I took my van to the shop the transmission had failed. I had it towed over from John's Auto Care. The Shop came in at a quote for repair that was 2k under John's. The main differences in cost were in parts. The Shop made it possible for me to keep my vehicle and wasn't artificially inflating the prices like John's. Jason (the owner) and I have been friends for a while and he is extremely thoughtful, skeptical, and careful in life as well as vehicle repair. Fast forward a year, I took my van to The Shop and asked them to make it less of a death trap because I realized that I wanted to go on more adventures with my vanborghini. Cormic hooked me up with a lot of creative solutions to expensive problems that could have been much more draining to my wallet. I was able to take my former deathmobile to Mexico and feel safe knowing that the major issues were handled, as well as others that he convinced me to address, which was a great call in retrospect. The price came in a bit above what we thought it would be originally, but it was fair and now I feel satisfied knowing my van is as good as it can be with 226k miles on it.

Thanks Kirill! It was a rewarding challenge to get your Vanborghini (AKA, '01 GMC Safari) road trip ready. We can't wait to hear all about your journey to Mexico. Safe travels to you, we look forward to seeing you in the future.

- The Shop Automotive LLC
5

I can get used to service like this

And we can get used to customers like you! Thank you for letting us service your Sprinter van.

- The Shop Automotive LLC
5

These guys Rock! They know their stuff and will get it right. It’s rare to find skilled mechanics who understand and take the time for proper diagnostics. That’s what this crew does! Awesome work. Now, these are my go to guys!

Thanks for the kind words Kevin! We are so happy to help you upgrade the suspension and perform some routine maintenance on your Toyota Land Cruiser and also on your Sprinter van. We look forward to seeing you in the future.

- The Shop Automotive LLC
5

These guys are great! Super attentive and proactive. This is my go to place for Van work

Thank you for letting us service your Sprinter, Ed! We look forward to seeing you in the future.

- The Shop Automotive LLC
5

Nice people, fast serice. totally recommend.

Thanks Tony, glad we were able to help you with your Sprinter. We look forward to seeing you in the future!

- The Shop Automotive LLC