These are not their correct winter hours — they close at 5 p.m. I arrived at 5:20 last night, thinking I still had 40 minutes to pick up my car, but to my surprise, they were already closed, wasting my Uber fare. When I asked about it this morning, I was told I should have received a message about the winter hours — but I double-checked, and I didn’t. The staff were friendly and knowledgeable, but I value my time, and I don’t appreciate having it wasted.
Thanks for taking the time to share this feedback, Patrick. We understand how frustrating that situation must have been, especially when it affected your time and an Uber fare. We’re sorry for the confusion around our winter hours and for the breakdown in communication. While our team does make an effort to notify customers of seasonal schedule changes, it’s clear we missed the mark in this case. We appreciate you acknowledging the friendliness and knowledge of our staff, and we’ll use this feedback to improve how clearly we communicate hours moving forward. Thank you for bringing this to our attention.
- The Shop Automotive LLC