I really don’t like to leave negative reviews but I believe this is important information when choosing a mechanic to trust and keep your car running smoothly. My partner brought her car into The Shop Boulder based on my recommendation. We are new to the area, and we both needed service done on our cars after a long road trip. The reviews looked good and the website seemed like they were a shop to align with. We dropped her car off for an oil change, a slight suspension creak over bumps, and lukewarm ac. Upon receiving the call that the work had been completed, the shop proceeded to tell my partner that her 2017 RAV4 with 65k miles was severely corroded and should be retired soon. She was told that it was not worth trying to track down any issues with her suspension and that she should just trade the car in. Having this interaction as a first interaction with a new customer is wild to me. My partner and I take very good care of the cars we drive and do so with an open check book. We are from NY where they salt the roads. There is not much you can do about a bit of rust. Having worked on cars and in the industry for over 10 years, to say this car should be retired soon because of corrosion is insulting. To say that it’s not even worth trying to fix an issue because of this corrosion is plain lazy. I’ve attached a picture of the Toyota’s undercarriage so this is not without context. This was taken in the shops parking lot while picking it up, fresh off of a cross country road trip. If you have worked on any amount of cars from places outside of Boulder, you can recognize our frustration in these comments. We ended up paying for an oil change and an AC diagnostic and recharge, which was completed. We had informed the shop, a previous shop had completed a recharge just a month earlier. We were told that there was nothing wrong with the car’s AC after the recharge. Welp, you guessed it, the AC still blows lukewarm, so we not only paid for a lazy diag, we received no solution. Bottom line, if your car isn’t showroom clean, they don’t think your business is worth it. Take your car elsewhere.
Thank you for sharing your feedback, and we’re sorry to hear about your frustration. We truly value all of our customers and their concerns, and we take every opportunity to assess vehicles thoroughly. We apologize if our recommendations came across as dismissive, and we would be happy to revisit any unresolved issues with your car to ensure it’s properly taken care of.
- The Shop Automotive LLC