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5

I came in confused about my "three starts" countdown on my 2014 Sprinter. Dealership appointments were backed up four months with no explanation. Jason and Jason clarified the DEF modification program that Mercedes has to satisfy anEPA suit, and advised me how to proceed. I was back on the road the next day! They did preventive maintenance and now the Sprinter is in top shape. I'm an exuberant camper!

5

Excellent, quite knowledgeable. Highly recommended.

5

They did an excellent job of explaining. Work that needed to be done now and should be done in the future. Pricing was fair, and service was great.

3

I read previous reviews regarding The Shop Automotive and they appeared to be very positive. I made an appointment for the 'check engine' light on my Sprinter RV and asked them to look at my front brakes. Everything appeared promising but after three days the mechanic told me they couldn't fix the check engine light issue. They did determine there was a problem with the DEF tank heater or sensors. It was either too hard to get to or they didn't have the time or resources to make the repairs. The bottom line is that I left with shop with new front brakes pads but with the 'check engine' light still on. And I still need to find a shop who can do the necessary repairs to the DEF tank heater.

5

The team at The Shop is awesome! We took our 2014 Sprinter van to them as we noticed that our front tires weren’t wearing evenly. They got us in quickly, were very transparent about the issue and then fixed up our van faster than they estimated. Our van now runs better than ever! This team knows what they are doing! I am SO happy that we found them.

5

As usual, the Shop staff were great, honest, and got the job done. It's refreshing when you go in to get car repairs and the staff understands the costumer's goals (keeping an old beater on the road in this case) and doesn't try to upsell you on service that is beyond the realistic outcome for the client.

5

The Shop has been great to work with. They have done a good job on my 4runner, but beyond the quality of work their communication has been excellent and they have been really helpful trying to overcome lead times and supply chain issues during the pandemic.

5

Great job as always.

5

Excellent work, done ahead of time!

5

We had The Shop Automotive do a Pre-purchase inspection of a MBS RV, plus maintenance on the engine and brakes after purchase. Very knowledgeable, efficient, helpful and enjoyable to work with. Thanks much!!! Pete